Upgrading Microsoft Dynamics CRM
Microsoft offers major upgrades to Dynamics CRM every two years and minor upgrades every six months or more often. In order to benefit from the latest features and functionality of these new versions, you must upgrade your CRM implementation from time to time. For Microsoft Dynamics CRM Online users, your system will automatically be upgraded as new versions become available. Microsoft also ceases to provide mainstream support for older versions, typically two releases prior to the current release.
In each instance of a major Microsoft Dynamics CRM release, new features have been added that may require you to change your solution if you want to take advantage of them. For instance, Business Process Flows were first introduced in Dynamics CRM 2013. To effectively use this new automation feature, you would need to analyze how you would like to map your business process flows to CRM Business Process Flows and design an effective user interface on the appropriate forms.
In major upgrades, custom code which worked in earlier versions but will no longer be supported in future releases may be “deprecated”, meaning that it will not work in a future release. You do not have to make any changes when these warnings appear in a release, but it does suggest that you keep them in mind when planning other changes or updates.
As a Microsoft Dynamics CRM customer, it is important to understand the new features and functionality and determine the best timing and approach to bring your application to the latest version.