Dynamics 365 (formerly CRM) offers an open, industry standards-based platform that provides a highly integrated foundation for solutions like incident management, task management, and personnel management.  The service-oriented architecture (SOA) supports inter-operability and is designed to leverage existing multi-vendor IT infrastructure and assets. It can integrate multiple data sets from existing systems, resulting in a cost-effective solution that is easy to deploy.

 

Integration with the Microsoft Platform

Microsoft Dynamics 365 is integrated with Microsoft Office, SharePoint, and other Microsoft products. For instance, the Outlook client displays Dynamics 365 data in Outlook and allows emails, appointments and contacts to be associated with relevant case data.  SharePoint integration allows document management, including version control. Dynamics 365 uses Microsoft SQL Server as its data repository.

 

The Dynamics 365 platform is flexible and secure, facilitating the creation of restricted access and controls so that end users only have access to the information relevant to their role. It provides role-based security, row and field-level security, and data entry screens optimized for each user role.  The security model includes record ownership matched with an organizational hierarchy for simple and consistent security management. Data auditing capability is included in Dynamics 365, so changes to records may be logged for future reference.

 

 

Key Microsoft Dynamics 365 Solution Benefits

Comprehensive end-to-end data tracking solution: Incident and all relevant data can be captured and linked to other data.  Interactions between entities, such as individuals and organizations, can be tracked. Based on specific events, actions can be executed to notify appropriate personnel, make assignments to investigate, allow users to collaborate via Microsoft Office SharePoint® Server, and assist users in resolving the incident or case.  The information captured throughout the process becomes a history of organizational behavior and can be further analyzed to improve operational efficiencies.

 

Microsoft Dynamics 365 is engineered for change and allows business analysts and developers to create data tracking solutions in a fraction of the time spent coding these applications. Various application layers, such as database access, role-based security, office integration, form-based access, and workflow are built into the platform, allowing application developers to focus on the business domain and process.

 

Familiar and easy-to-use set of integrated tools: Solutions built with Microsoft Dynamics 365 are intuitive and easy to use because the software works with the tools users are familiar with, such as Microsoft Office Outlook®, Microsoft Office Word, Microsoft Office Excel®, and Office SharePoint Server. Office Outlook helps navigate the data and compiles information, such as e-mail, into a structured process. Office SharePoint Server is often used for document management and collaboration integration.

 

Improved governance and transparency: Actions and events are automatically captured as workflow history in Microsoft Dynamics 365. Organizations can search for, report on, and analyze related data using the software.

 

 

Government Call Centers

Dynamics 365 (formerly CRM) offers an open, industry standards-based platform that provides a highly integrated foundation for solutions like incident management, task management, and personnel management.  The service-oriented architecture (SOA) supports inter-operability and is designed to leverage existing multi-vendor IT infrastructure and assets. It can integrate multiple data sets from existing systems, resulting in a cost-effective solution that is easy to deploy.

Information Strategies, Inc

5101 Wisconsin Avenue NW #420

Washington DC 20016 

202-364-8822

GSA Contract Holder

Connect with us

  • White LinkedIn Icon
  • White Twitter Icon
  • White YouTube Icon
  • White Blogger Icon
  • White Facebook Icon

© 2018 by Information Strategies, Inc.