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Microsoft Dynamics CRM Upgrade to Dynamics 365


Microsoft offers major upgrades to Dynamics 365 (formerly Dynamics CRM) every two years and minor upgrades every six months or more often.  In order to benefit from the latest features and functionality of these new versions, you must upgrade your CRM implementation from time to time.  For Microsoft Dynamics CRM Online users, your system will be automatically  upgraded to Dynamics 365 as new versions became available.  Microsoft also ceases to provide mainstream support for older versions, typically two releases prior to the current release.  Consult the Dynamics Support Lifecycle to determine the dates for each version of the product.


In each instance of a major Microsoft Dynamics CRM or Dynamics 365 release, new features have been added that may require you to change your solution if you want to take advantage of them.  For instance, when Business Process Flows were introduced in Dynamics CRM 2013, you would need to analyze how you would like to map your workflows to business process flows and design an effective user interface on forms which use a business process flow.  Major upgrades have also deprecated custom code which would work in earlier versions but is no longer supported.


Microsoft does not support all upgrade paths.  For instance, the only Microsoft supported upgrade path from CRM 2011 to 2015 was from CRM 2013 Service Pack 1 (SP1).  Generally, Microsoft does not support upgrades which skip major versions. 



Dynamics CRM Upgrade Process
Dynamics 365 Upgrade Process


InfoStrat, a division of Serenic Software, is experienced with upgrading from your Dynamics CRM to the current version of Dynamics 365.  We can help you benefit from our techniques and lessons from small and large upgrades.

Contact us for a price quote if you are considering:


  • Upgrading from an older version of Dynamics CRM to Dynamics 365 either online or on premises

  • Migrating from on premises to cloud deployment on Dynamics 365

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