Los Angeles County is one of the largest local governments in the United States, serving roughly twelve million residents and employing more than 100,000 people. Approximately 27 percent of California residents live in Los Angeles County.
With such a populous county, the Los Angeles County sought out a streamlined system that could handle the day to day schedules of all of the county departments as well as contain the records for cases and requests within its database.
The Los Angeles County Board of Supervisors chose Microsoft Dynamics CRM as the platform for constituent management and four other business applications. InfoStrat configured Dynamics CRM to meet the requirements of county supervisors, and provided training to county information technology staff.
Dynamics CRM allows customizations for each supervisor office, and helps streamline weekly board meetings as a reference for cases and actions that have been taken to respond to requests.
The constituent management system allows district offices to:
Log calls from constituents
Launch cases from calls
Track progress on case activities
Generate responses from Outlook and Word templates
Automate business process workflow
The Dynamics CRM system replaces a system that required 22 paper copies of a request along with supporting documentation that was sorted and routed to the appropriate officials. The new system won the Los Angeles County STARS! Award.
What They Said
"The Executive Office has been able to achieve savings, reduce resources and help staff make their jobs less cumbersome. Strategically, this has empowered the Executive Office to streamline its operations so that customers are better served."
Los Angeles County Board of Supervisors