Enterprise Case Management Toolbox is a Microsoft Dynamics 365 plug-in designed to simplify large scale case and ticket handling.
Enterprise Case Management Toolbox
KEY FEATURES
Email SPAM Detection
Within Dynamics 365, create cases automatically from emails received, utilizing advanced spam filtering and domain definitions to prevent invalid entries. Allows email attachments to be copied to cases.
Classification by Type & Priority
Use customized key words to automatically classify each case or ticket. Designate case type [question, problem, request] and priority [low, medium, high, urgent], or escalate.
Assignment by Classification
Each case is assigned based on priority, queue and availability of Customer Service Representative or team. Utilizes load balancing to ensure efficient distribution of cases.
Enterprise Case Management Toolbox
InfoStrat's solution for simplifying large scale email case management in Dynamics 365 can help improve the performance of your customer service representatives and teams. For more information, see our Microsoft AppSource listing.
