Email SPAM Detection

Within Dynamics 365 / CRM, create cases automatically from emails received, utilizing advanced spam filtering and domain definitions to prevent invalid entries. Allows email attachments to be copied to cases.

Classification by Type & Priority

Use customized key words to automatically classify each case or ticket. Designate case type [question, problem, request] and priority [low, medium, high, urgent], or escalate.

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Assignment by Classification

Each case is assigned based on priority, queue and availability of Customer Service Representative or team. Utilizes load balancing to ensure efficient distribution of cases.

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