Many organizations have discovered the power of using Microsoft Dynamics CRM as a rapid application development platform that streamlines application development. While the Microsoft Dynamics CRM 2011 (MS CRM2011) "out-of-the-box" user interface (UI) supports most business scenarios, sometimes organizations require custom interfaces to meet their needs. Because Microsoft Dynamics CRM 2011 employs Service Oriented Architecture (SOA), there are many options available that allow developers to create complex interfaces using common development tools.

This white paper explores alternative user interfaces such as dialogs, Silverlight applications, and mobile user interfaces . We highlight examples of each interface as well as scenarios where each is a good fit.