Jim Townsend of InfoStrat presented at the Second Annual Health and Human Services Alliance Assembly in Reston, VA on March 10, 2009. 

He described the xRM strategy of using Microsoft Dynamics CRM as a development platform for health and human services solutions.  He demonstrated two solutions -- contagious disease case management and health inspection. 

Microsoft Vice President for Public Sector Curt Kolcun gave insights on health trends in public sector and Microsoft's role in providing better, more affordable solutions.

District of Columbia Director of Human Services Clarence Carter spoke on the challenges and opportunities faced by state and local government today, and the imperative for creativity and innovation in order to maximize the impact of programs.